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Privacy Policy

Contact Us Today!

Our knowledgeable staff of Lighting Experts are now at your fingertips! Please feel free to call us toll free at (888) 325-4448 or by email at [email protected] with any lighting design questions you might have.

If you prefer to contact us by mail, you can mail all inquiries to:

LightingAndSupplies.com
1750 Union Ave.
Rear Unit K
Baltimore MD 21211

Our Lighting Experts have decades of combined lighting and lighting design experience and are eager to assist you in finding the perfect fixture to meet your needs and match your style.

 

LAST UPDATED: July 20, 2021

 

Ordering Information

Customers who place orders online are responsible for the accuracy of their product selection and information entered. Customers who place orders by phone or chat must review their receipt for accuracy within 24 hours.

At Check-Out:

1.     Create an Account

2.     Enter in billing information

3.     If your shipping address is different from billing, enter the shipping address details

4.     You will receive two email confirmations including account information, one confirming your order and one confirming payment

When your order is shipped you will receive a shipping confirmation via-email.

We accept Visa, MasterCard, Discover, PayPal, Apple Pay, Google Pay and American Express through our online payment system.

Please note: If you use this site, you are responsible for maintaining the confidentiality of your account ID and for restricting access to your computer. You also agree to accept responsibility for all activity that may occur under your account ID and password.

Shipping Information

Shipping Rates

Lightingandsupplies.com ships most items via FedEx / UPS in the 48 Contiguous United States (Alaska, Hawaii, and Puerto Rico do not apply). Shipping costs are primarily determined on the weight of each product in shipment. There will be additional charges for rush delivery.

In the event no one is home to receive your order, we recommend you send your package to a business address to ensure delivery. Sending your package to a commercial address will also guarantee a speedy arrival.

Motor Freight

Some of our products cannot ship via FedEx / UPS ground and must ship via motor freight. Motor freight shall include "curbside delivery" to the shipping address only and shall not include optional services such as transferring the items inside the residence. Any additional services required (inside or white glove delivery) may be provided at an additional charge and must be requested at the time of order.

Items that ship via freight or FedEx / UPS Oversize are not eligible for Free Return.

Tracking Your Order

For your convenience, to track your order, click on the My Account link on the Lightingandsupplies.com website and log in. Then simply click on the Order History button to get real time order status.

Guarantee

Lightingandsupplies.com guarantees all products against all defects for 30 days. If you receive a defective item, we will pay all return shipping on the item and ship an identical replacement to you at no extra charge.

Cancellation Policy

We are happy to assist you in the cancellation of any order prior to shipment. Please call our customer care advocates at (888) 325-4448 to request cancellation of your order. We will verify the order status and process your cancellation and refund immediately if able. If your order has already shipped, we will assist you in starting the return process as per the "Standard Return Policy".

Once an order has already shipped, it cannot be canceled, rerouted or redirected. If you would like to return the item, you will need to follow the "Standard Return Policy". Do not refuse the delivery of non-damaged goods as this may result in up to a 50% restocking fee. A delivery refusal may also result in the loss of your product and may void any possibility of a refund. You will also be charged for roundtrip shipping costs.

Risk-Free Shopping With Our 30 Day Return Policy

We are proud to have one of the simplest return policy in the industry!

No Restocking Fees

As Lighting Experts, we understand that sometimes you may not know if the light is going to work in your space until you open the box and see it in person. We want you to be happy with your purchase the first time, we also want you to be happy when you come back. That's why we have completely eliminated restocking fees at Lightingandsupplies.com and all of our affiliated sites. You are only responsible for return shipping on any item not covered under our Risk-Free Returns Policy. Ask your Lighting Expert for details or for assistance when choosing the right lighting for you.

Please note: Returns must be requested within 30 days of receipt. Also, any items returned without authorization, returned to the incorrect location or returned in a damaged or unsellable condition may still be subject to additional fees that will be deducted from your refund or no refund able to be issued.

Risk-Free Returns

See our "Return Shipping" Policy HERE


We offer pre-paid returns on items able to ship via FedEx / UPS within 30 days of receipt from within the 48 Contiguous United States (Alaska, Hawaii, and Puerto Rico do not apply). International orders, custom Items, closeout or clearance items and oversize or freight items are excluded from the pre-paid returns offer. To arrange a return:

  1. Please contact our Customer Care Advocates; a return shipping label will be sent to you via email within five business days
  2. Apply the label to your package and take it to your nearest FedEx / UPS pick-up center
  3. We strive to refund you as quickly as possible. In most cases, a refund will be issued once the package is received. Returns on larger items or on orders of larger quantities may need to be inspected before a refund is processed.

Returned products must include: all the original packaging, including all papers, parts and associated pieces. The items are to be uninstalled, in new condition and with no clipped wires or missing hardware. If a returned item is determined to be in non-sellable condition, no refund will be issued on that item. You may also be responsible for any return shipping fees.

The following are considered NON-RETURNABLE merchandise:

  1.  Any item that is marked as nonreturnable
  2.  Any custom made or custom built fixture
  3.  Clearance items, custom quotes, special discounts, and orders of ten or more units
  4.  Any item that is not in re-sellable condition
  5.  Any item that is not in its original box with the original packaging materials and assembly instructions
  6.  Light bulbs, glass, parts and shades
  7.  Any item without the correct RMA number written on a separate sheet taped to the box

For oversized or freight items, you are responsible for all shipping charges back to our warehouse. You are also responsible for insuring the shipment and for providing proof of return tracking of the package.

Refunds

Refunds will be issued upon inspection of the returned item. Per inspection, as long as the product is in new condition, received in its original packaging, and sent to the correct warehouse, you will be issued the refund you are due, less any applicable fees or handling charges.

If a returned item is determined not to be in "As New" condition, it will be subject to additional fees being deducted from the credit or the credit may be denied completely.

Return requests made outside of this stated policy will be subject to review and may result in shipping and restocking fees depending on the situation. Items returned outside of this policy will be for store credit only as we are unable to refund on items returned outside of the 30 day return policy.

Damaged Items

In the event that an item is damaged in transit, we will do everything we can to resolve the matter immediately. When items are shipped by FedEx or UPS, we must contact them within 48 hours to ensure a quick, free of charge resolution. Upon inspecting the merchandise, please contact us by calling our toll free number (888) 325-4448 or through email at [email protected], noting what was damaged, so that we can assist you immediately and expedite a new item right away.

For larger items that are shipped via freight carrier, you must inspect the item on site, and mark any noticeable defects on the bill of lading. Once you do so, please call our toll free number right away so we can file a claim with the carrier and expedite a replacement immediately.

In the rare event of a lighting manufacturer defect, we again ask you to call our toll free number with a detailed explanation of the problem or issue. One of our Customer Care Advocates will instruct you on how to get your item replaced, or get the correct parts expedited to you.

Please note: Photos are required to process most damage claims and we may be unable to process your request without photos. Take a digital photo of the damaged or defective item for your records and e-mail us a copy at [email protected]

 

Damages or defects reported after 30 days will be subject to review and will be available for replacement only, subject to the manufacturer's warranty.

We reserve the right to charge or invoice you for any item not returned which we have provided prepaid return labels for.

Voltage and Wiring

Please note: Most of our lighting is rated and wired for American 110-120 voltage, if you have different voltage requirements, or need additional connection information, it is recommended you contact one of our Lighting Experts for assistance placing your order. Please call (888) 325-4448 and select Option 1 or contact us through our website chat.

Website Security & Personal Identifiable Information Protection

SSL encryption is used to transmit your personal and financial information over the internet for a safe and secure transaction.

Pricing Disclaimer

Lightingandsupplies.com strives to give you accurate content, including product information, policies, pricing, and visual displays. Policies, pricing, and item availability are subject to change without notice, and Lightingandsupplies.com reserves the right to limit quantities. Prices displayed are subject to final approval at the time of order fulfillment. While Lightingandsupplies.com tries in good faith to make sure that the information displayed is accurate, they are not responsible for typographical errors or technical inaccuracies. This disclaimer in no way affects the terms of the manufacturer's warranty, if any. 

LightingandSupplies.com is committed to maintaining your confidence and trust, and accordingly maintains the following privacy policy to protect your personal information.

LightingandSupplies.com Commitment to Security

LightingandSupplies.com encrypts billing information wherever requested online. Personal information is accessible only by staff designated to handle complaints or requests. All LightingandSupplies.com agents and contractors with access to personal information are also bound to adhere to this policy as part of their contract with LightingandSupplies.com.

Personal Information that LightingandSupplies.com May Collect

LightingandSupplies.com collects the following types of personal information: names, postal and e-mail addresses, phone and facsimile numbers, billing information, and complaint and inquiry information. LightingandSupplies.com may also collect business information from sole proprietorships some of which might constitute personal information, as well as personal information from individuals acting solely in their business capacity. 

LightingandSupplies.com does not collect or maintain information from those actually known to be under the age of 13, and no part of our site is structured to attract anyone under the age of 13.

How LightingandSupplies.com May Use Personal Information

Unless you consent, LightingandSupplies.com will use your personal information for the purpose for which it was submitted such as to reply to inquiries, handle your complaints and process billing and business requests, and we will use such information to provide operational notices, and in program record keeping and to conduct research on industry marketplace practices. Our research will not result in the reporting or publication of any personal information provided to us. 

How Your Information May Be Shared

Consumer inquiries may be forwarded by email, and consumers should recognize that this method of transmission may not be secure. LightingandSupplies.com may also use your personal information to research industry marketplace practices. Just as in any research we may do, LightingandSupplies.com research will not result in the reporting or publication of any personal information. 

LightingandSupplies.com never sells or rents personal information.

We will also release personal information under the following circumstances:

  • Where release is required by law (for example, a subpoena) or regulation, or is requested by an agency for governmental investigative purposes or governmental proceedings
  • Where our records indicate a company may be engaged in fraudulent activity or other deceptive practices that a governmental agency should be made aware of
  • To appropriate persons, where your communication suggests possible harm to others.

Help Us Keep Your Personal Information Accurate

If your personal information changes or you would like to review the personal information we may have on file, please email us with the new information or your review request. Let us also know the department or LightingandSupplies.com program that led to your submission of personal information so we may efficiently locate your information.

Computer Tracking and Cookies

Our web site is not set up to track, collect or distribute personal information not entered by its visitors. Our site logs do generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our site. This information is used for internal purposes by technical support staff to provide better services to the public and may also be provided to others, but again, the statistics contain no personal information and cannot be used to gather such information.

A cookie is a small amount of data that is sent to your browser from a Web server and stored on your computer's hard drive. LightingandSupplies.com uses non-identifying cookies to provide easier site navigation and access to forms. You can still use LightingandSupplies.com site if your browser is set to reject cookies. Our cookies do not generate personal data, do not read personal data from your machine and are never tied to anything that could be used to identify you.

Problems?

If you have a complaint about LightingandSupplies.com's compliance with this privacy policy, please contact us.