Shipping

Shipping Time

We put a high priority on getting your order to you quickly. Orders usually ship within 1-2 business days. Some items take longer to ship, and we will let you know if your order will be delayed. If an item is not available or shipment will be delayed, Lighting and Supplies will refund the full amount of the order to the original payment method or offer an equivalent alternative.

Shipping Rates

Shipping costs are calculated at checkout and based on your order total. Orders over $1,500.00 ship free.

These rates apply to orders shipped within the United States. Some oversized or freight items have their own shipping charge, which is shown at checkout, and do not count toward free shipping.

Heavy and bulky items require special attention and must be shipped separately. For these items, a standard rate will be charged.

Minimum purchase quantities can also apply to many products on our website.

Certain items are sold only in full case quantities. Lighting and Supplies requires these items be shipped in full cases to help ensure they are not damaged during shipment.

Carriers

We ship with FedEx, UPS or USPS and choose the best carrier for each order. Lighting and Supplies will select the commercial carrier or drop ship directly from the manufacturer.

Express & Overnight Shipping

Express and overnight delivery orders placed after 10am CST will be shipped the following business day. Express and Overnight orders deliver Monday through Friday; Saturday and Sunday are not considered Service Days for Express and Overnight deliveries.

If you have any questions regarding your overnight or express order, please contact 1-888-325-4448 during standard business hours (8:00-5:00 Monday-Friday). Any changes you need to make to the express shipping status must occur within one hour of placing the order or Lightingandsupplies.com will assume the method is accepted and proceed with delivery.

If the order is placed outside of standard business hours, the account manager must be contacted before 10:00 am CST the next business day.

Standard overnight and two-day expedited weekday delivery options are offered on many standard size products within the contiguous U.S. only. Expedited requests are required by 4:00pm ET Monday-Friday. Large orders, heavy items and oversize products may require additional expedited shipping charges. Restrictions may apply based on size, weight, length and cost. Customers will be notified in the event that expedited shipping is not available.

Alaska & Hawaii or APO, FPO & DPO Shipping

Please note that orders shipped to Hawaii and Alaska may incur additional shipping charges.

For questions about our shipping outside the contiguous United States call: Customer Service: 1-888-325-4448

If you have after hours questions please use this contact form and a Sales Representative will contact you within 24 hours.

P.O. Boxes

We ship with FedEx, UPS or USPS and choose the best carrier for each order. Shipments over 2 lbs sent to PO Boxes may incur additional charges. Please contact Customer Service for details.

Order Cancellation

If you wish to cancel your order, call our Customer Service Department during normal business hours at 1-888-325-4448

Damaged Shipments

Each order is carefully packed to protect your purchases. Lighting and Supplies is not responsible for commercial carrier damage occurring during transit. If your order arrives damaged, please note the suspected damage on the carrier’s delivery log. Contact us immediately and we will file the damage claim and, when necessary, re-ship your order.

Restrictions

Certain products are exempt from our standard shipping program due to their size, girth, weight or susceptibility to damage. Customers will be notified in the event a product cannot be shipped.

Freight Terms

F.O.B. Origin.